Planet Manuals & User Guides

Planet is a global technology provider focused on connected commerce, delivering integrated software, payment, and technology solutions. The company supplies and supports a wide range of payment hardware, including the popular PAX series of Android Smart PIN pads (A35, A80) and portable banking terminals (A920, A920 Pro). These devices are designed for merchants requiring secure, mobile, and efficient transaction processing.

While the brand name "Planet" is shared by other entities—such as Planet Labs (satellites) and Teicneòlas planet (networking equipment)—the resources and manuals found here are primarily dedicated to Planet's payment solutions and terminal hardware. Users can find configuration guides, Wi-Fi setup instructions, and troubleshooting steps for their payment devices directly in this directory.

• How do I switch on the Planet A920 terminal?

  Press and hold the Power button for 3 seconds until the LED beside the IC card slot is lit, indicating the terminal is initializing.

• How do I connect my Planet terminal to Wi-Fi?

  Navigate to the 'IntegraTE' menu (password required), select 'Config/Configuration', then 'Network', and finally 'WLAN'. Choose 'Config', ensure Wi-Fi is On, select your network, and enter the password.

• Who do I contact for technical support with Planet terminals?

  You can contact the Planet Global Support Team via email at support@weareplanet.com or visit their support portal online.

• How do I distinguish between A920 Pro 8.1 and 10.0 models?

  Check the label on the back of the terminal for the part number. Note that while both receive updates, an Android 8 terminal cannot be converted to Android 10.

• What does the 'XU Host Unavailable' error mean?

  This error indicates the payment terminal cannot reach the transaction host. You should check your local Wi-Fi or internet connection and contact Customer Service if the issue persists.